General Questions

  1. What's the best way for me to pay my hospital bills?
  2. Did you bill my correct insurance?
  3. What is pending with my insurance?
  4. Why didn't my insurance pay?
  5. How do I view my account information and manage my account online?
  6. Can another family member access my online account?
  7. Why is my e-mail address needed?
  8. Can I contact the Patient Accounting office through Online Account Manager?
  9. Besides viewing my account and paying my bill online, what other resources are available online?
  10. Do I need to enroll in order to use these other resources?
  11. Will I be able to view and pay my Anesthesia bills online?
  12. Do I need to establish an electronic payment method to be eligible for the Online Account Manager?
  13. What specific type of electronic payment method can I use?
  14. Can I print a payment stub and send it in with my payment instead of paying electronically?
  1. What's the best way for me to pay my hospital bills?

    When making medical payment decisions, make sure you know:

    • the total costs
    • what your insurance will cover
    • what you will have to pay out-of-pocket
    • what method of payment the hospital accepts
    • if you or your hospital physician's office staff will be completing insurance forms

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  2. Did you bill my correct insurance?

    To find the answer to this question,
    you will need to check your account details.

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  3. What is pending with my insurance?

    To find the answer to this question,
    you will need to check your account details.

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  4. Why didn't my insurance pay?

    Please contact your insurance directly for this information.

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  5. How do I view my account information and manage my account online?

    In order to view your account information and make payments online, you must enroll by entering the last four digits of the guarantor social security number, patient account number, user name, password and email address on the enrollment page. This information will ensure that only you can securely access your account information. [Once enrolled, you will receive an e-mail notification whenever there is a change to your account].

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  6. Can another family member access my online account?

    A family member can only access your account if you provide that person with your login credentials. If two family members are responsible for payment of accounts, then each person will have a different Guarantor Number and be required to enroll separately.

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  7. Why is my e-mail address needed?

    We collect your e-mail address so we can notify you when there is activity in your account.

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  8. Can I contact the Patient Accounting office through e-mail?

    Yes, you may e-mail our office 24 hours a day, seven days a week with questions. Please be patient for your response. We will personally reply to your message during normal business office hours.

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  9. Besides viewing my account and paying my bill online, what other resources are available from the site?

    In addition to managing and paying your account online, the hospital has included many helpful resources online to help you understand and manage the healthcare billing process. Online Account Manager will provide you with:

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  10. Do I need to enroll in order to use these other resources?

    No, you only need to enroll if you would like access to 'My Account' information, including making payments, tracking insurance, receiving e-mail notifications when there is a change to your account, etc. The other resources are available to you 24 hours a day, regardless of your enrollment.

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  11. Will I be able to view and pay my Anesthesia bills from the site?

    No, only your Cook Children's hospital bill and your Cook Children's physician bills will be available from the site.

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  12. Do I need to establish an electronic payment method to be eligible for the online account manager?

    No. When it comes time to pay your bill, you will have the option to either establish an electronic payment method or print a payment stub out on your home printer.

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  13. What specific type of electronic payment method can I use?

    You can make payment electronically, via credit card or debit card.

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  14. Can I print a payment stub and send it in with my payment instead of paying electronically?

    Yes. You have the option of printing a payment stub with all of your open accounts and sending that in with your check to the hospital. Just click the 'Print Payment Stub' option on the 'Make Payment' page.

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